Top questions about Cashee

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What is Cashee?
Cashee is a banking and financial education platform for kids and teens in the Middle East.

Cashee provides youth aged 6 to 18 in Saudi Arabia with a free prepaid Visa card and mobile app, in partnership with arab national bank (anb).

Cashee aims to educate and empower the youth on how to manage money better while giving their parents/guardians the ability to maintain oversight and control.
How do a set up my Cashee account?
To set up your Cashee account, all users between 6 and 18 years old must first ask their parent to sign up.

To sign up, your parent will be required to enter their KSA registered mobile number and National Identification number.

If a parent is not an arab national bank (anb) account holder, they will be redirected to anb’s mobile banking app to create an account first, which will then be connected to their Cashee app. If they are an anb account holder already, their anb account will immediately connect to their Cashee app.

After a parent has successfully created their Cashee account, they can then create Cashee accounts for up to 5 children.

Once your parent has created your account, you can then download the app and sign in to access your account.
What information do I need to provide?
Creating a Cashee account is quick and easy with no paperwork or visits to the bank involved!
All you need is your,
  • KSA registered mobile phone number
  • KSA National ID
  • Date of birth
How many children can a parent add to their Cashee account?
Parents can add up to five children, linked to their Cashee account.
Do I need to be a Saudi national to join Cashee?
You need to have a KSA National ID number to sign up for Cashee. Currently we are unable to accept users who are Saudi residents but do not have a KSA National ID.
How do I close my Cashee account?
You can close or cancel your Cashee account at any time. To do so, please contact the Cashee Customer Service team at [email protected]
How do I set my card PIN?
When your parent activates your Cashee card, they will be prompted to create a card PIN. This PIN number can be changed by you in your app later, if you wish to do so.
What happens if my Cashee card is lost or stolen?
In the unfortunate event that your card is lost or stolen, you have two options:

  • Freeze your card: You can freeze your card instantly in the Cashee app by tapping on the card image on the Home screen and then selecting Freeze.
    If you find your card, you can click Unfreeze.
    A parent/guardian can also freeze the card by first selecting the child whose card needs to be frozen. They can then tap the card icon and select Freeze.

    A parent can also freeze the card by first selecting the child whose card needs to be frozen. They can then click the card icon and then select the freeze icon. You can unfreeze the card if it is later found.

  • Block your card: Only a parent can Block and Replace a card. They can select the child whose card they wish to cancel. They can click the card icon and then select the Block and Replace icon. A replacement card request is automatically created and a one-off cost of SAR 60+ VAT will be debited from the Parent account. Please ensure there are sufficient funds in the parent account before canceling the child’s card.
Can I use my Cashee card to withdraw funds from an ATM?
Currently we do not provide the facility to withdraw funds from an ATM.
Can I use my Cashee card overseas?
Yes, you can use your Cashee card across the world, wherever Visa is accepted.
How is Cashee regulated in KSA?
Cashee has been launched in partnership with arab national bank (anb) and is regulated under anb’s banking license.
How are my funds in the Cashee account protected?
All users' funds are held in an individual bank account set up for them in arab national bank (anb). Like other anb bank accounts, these funds are fully protected.
What does it mean that Cashee is PCI DSS compliant?
PCI DSS stands for Payment Card Industry Data Security Standard and is an independent standard governing the use of payment card information. The purpose is to create a better control of cardholder data and reduce fraud.

Cashee is audited constantly throughout the year to ensure its processes and systems meet this high standard of protection.
How can I contact the Cashee Customer Care team?
The Cashee Customer Care team can be contacted as below:
By email: [email protected]
By phone: 800 1111 767
What is
Cashee
What is Cashee?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Is Cashee a bank?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What ages can apply for a Cashee card?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Can I make suggestions for new features or improvements?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What is a parent account?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What is a teen account?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Cashee
refferal
Program
How does the Cashee Referral Program work?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What is a successful referral?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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When do I get the money I am earning from Cashee’s Referral Program?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Can I get the money I have earned in the Referral Program without getting my parent signing up for the main app?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Can parents earn with Cashee too?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How do I refer a friend to Cashee?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Is there an easy way to get more referral earnings?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Logging In
I've forgotten the password for my account. How do I reset it?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How can I change my password?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Manage My
Account
What do I do if I get a new phone or phone number?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Logging In
What happens to my account when I turn 22?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How do I close my Cashee account?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How do I make a complaint?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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