Top questions about Cashee

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What is Cashee?
Cashee is a banking and financial education platform for kids and teens in the Middle East.

Cashee provides youth aged 6 to 18 in Saudi Arabia with a free prepaid Visa card and mobile app, in partnership with arab national bank (anb).

Cashee aims to educate and empower the youth on how to manage money better while giving their parents/guardians the ability to maintain oversight and control.
How do a set up my Cashee account?
To set up your Cashee account, all users between 6 and 18 years old must first ask their parent to sign up.

To sign up, your parent will be required to enter their KSA registered mobile number and National Identification number.

If a parent is not an arab national bank (anb) account holder, they will be redirected to anb’s mobile banking app to create an account first, which will then be connected to their Cashee app. If they are an anb account holder already, their anb account will immediately connect to their Cashee app.

After a parent has successfully created their Cashee account, they can then create Cashee accounts for up to 5 children.

Once your parent has created your account, you can then download the app and sign in to access your account.
What information do I need to provide?
Creating a Cashee account is quick and easy with no paperwork or visits to the bank involved!
All you need is your,
  • KSA registered mobile phone number
  • KSA National ID
  • Date of birth
How many children can a parent add to their Cashee account?
Parents can add up to five children, linked to their Cashee account.
Do I need to be a Saudi national to join Cashee?
You need to have a KSA National ID number to sign up for Cashee. Currently we are unable to accept users who are Saudi residents but do not have a KSA National ID.
How do I close my Cashee account?
You can close or cancel your Cashee account at any time. To do so, please contact the Cashee Customer Service team at [email protected]
Are there any fees or charges involved with my Cashee account or card?
All the fees and charges linked to your Cashee account and card are listed below. There are no hidden fees or charges at any point.
arab national bank (anb) CUSTOMER ACCOUNT AND PREPAID VISA CARD
Minimum balance requirement No minimum requirement
arab national bank (anb) PREPAID VISA CARD FOR MINORS TRANSACTIONS Free
arab national bank (anb) PrePaid Visa Card ReIssuance fee including delivery. (Deducted from the anb account of the parent) 69 SAR
Annual subscription fee from year 2 (Deducted from the anb account of the parent) 69 SAR
arab national bank (anb) PREPAID VISA CARD FOR MINORS TRANSACTIONS
ATM withdrawals Service not provided
E-commerce transactions in KSA Free
POS/contactless transactions in KSA Free
International transaction fees 3.1% of Transaction value
Online transaction limit amount None
DISPUTED TRANSACTIONS
Invalid dispute process fee 57.5 SAR
Valid dispute process fee Free
CARD CLOSURE
Account/card closure fees (deducted from the anb account of the parent/guardian) 28.75 SAR
TRANSER LIMIT FROM PARENT/GUARDIAN TO MINOR(S)
First transfer 5000 SAR
Daily total transfer 5000 SAR
Monthly total transfer 13000 SAR
Cumulative maximum credits in any 12-month period 13000 SAR
SPEND LIMITS PER MINOR (USING arab national bank (anb) PREPAID VISA CARD FOR MINORS)
Max single spend (in-store/online) 5000 SAR
Daily total spend (in-store/online)2 5000 SAR
Monthly total spend (in-store/online) 13000 SAR
MINIMUM/MAXIMUM BALANCE ON ACCOUNT
Minimum balance for minor (prepaid card) 0
Maximum balance for minor (prepaid card) 13000 SAR
*All prices are inclusive of VAT according to the Zakat, Tax and Customs Authority in the Kingdom of Saudi Arabia on fees at a rate of 15%.
How do I set my card PIN?
When your parent activates your Cashee card, they will be prompted to create a card PIN. This PIN number can be changed by you in your app later, if you wish to do so.
What happens if my Cashee card is lost or stolen?
In the unfortunate event that your card is lost or stolen, you have two options:

  • Freeze your card: You can freeze your card instantly in the Cashee app by tapping on the card image on the Home screen and then selecting Freeze.
    If you find your card, you can click Unfreeze.
    A parent/guardian can also freeze the card by first selecting the child whose card needs to be frozen. They can then tap the card icon and select Freeze.

    A parent can also freeze the card by first selecting the child whose card needs to be frozen. They can then click the card icon and then select the freeze icon. You can unfreeze the card if it is later found.

  • Block your card: Only a parent can Block and Replace a card. They can select the child whose card they wish to cancel. They can click the card icon and then select the Block and Replace icon. A replacement card request is automatically created and a one-off cost of SAR 60+ VAT will be debited from the Parent account. Please ensure there are sufficient funds in the parent account before canceling the child’s card.
Can I use my Cashee card to withdraw funds from an ATM?
Currently we do not provide the facility to withdraw funds from an ATM.
Can I use my Cashee card overseas?
Yes, you can use your Cashee card across the world, wherever Visa is accepted.
Do I need to pay for my Cashee card?
The first Cashee card is free. A replacement card will be charged SAR 60 + VAT and will be deducted from the parent account.
What are the subscription costs from year 2?
Cashee offers the first year (12 months) free of cost. After year one, the parent account will get charged SAR 60 + VAT per year, per active card in Cashee.
How is Cashee regulated in KSA?
Cashee has been launched in partnership with arab national bank (anb) and is regulated under anb’s banking license.
How are my funds in the Cashee account protected?
All users' funds are held in an individual bank account set up for them in arab national bank (anb). Like other anb bank accounts, these funds are fully protected.
What does it mean that Cashee is PCI DSS compliant?
PCI DSS stands for Payment Card Industry Data Security Standard and is an independent standard governing the use of payment card information. The purpose is to create a better control of cardholder data and reduce fraud.

Cashee is audited constantly throughout the year to ensure its processes and systems meet this high standard of protection.
How can I contact the Cashee Customer Care team?
The Cashee Customer Care team can be contacted as below:
By email: [email protected]
By phone: 800 1111 767
What is the Referral program?
Cashee’s Referral Program is an exciting way for kids and teens to refer their friends to join Cashee, so that both can earn rewards.
How does the Referral program work?
In Cashee’s Referral program any qualified user between 6-18yrs in Saudi Arabia can share their unique code with their friends. When their friends join Cashee using this code, both earn rewards. Here are the specific steps that need to be followed to earn rewards:
  • For new users, a parent needs to download Cashee and create their Parent account and their Child’s account.
  • Once the Child account is created, the child needs to sign into their account and use the Referral code within 14 days of account creation.
  • Once the parent receives the child’s card, they need to activate the card in the app.
  • Once these steps are completed successfully, the referral reward will be sent to the parent’s anb account. The parent can then transfer the reward to their children from the app.
  • The child is able to track successful referees in their own app.
Terms and Conditions apply.
When will I need to use my card’s PIN code for in-store transactions?
Your card’s first in-store transaction will require the use of the card’s PIN code. Please make sure to get the code from your father and to enter the right code. For all subsequent transactions you can use ‘tap and pay’ as long as the transaction is below the spend limit.
I entered my PIN incorrectly more than three times and my card is blocked. What can I do?
When you enter your PIN incorrectly more than three times, the card is temporarily blocked for your security. To unblock it, simply call or email customer service and they’ll help you unblock your card.
How do I close my Cashee account?
Please note that only parents can close Cashee accounts. To close your and your child’s Cashee accounts please call Cashee’s phone banking number on 800 1111 767 to lodge your request. The team will close the Cashee cards and all accounts associated with the parent account.
What is
Cashee
What is Cashee?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Is Cashee a bank?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What ages can apply for a Cashee card?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Can I make suggestions for new features or improvements?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What is a parent account?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What is a teen account?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Cashee
refferal
Program
How does the Cashee Referral Program work?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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What is a successful referral?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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When do I get the money I am earning from Cashee’s Referral Program?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Can I get the money I have earned in the Referral Program without getting my parent signing up for the main app?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Can parents earn with Cashee too?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How do I refer a friend to Cashee?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Is there an easy way to get more referral earnings?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Logging In
I've forgotten the password for my account. How do I reset it?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How can I change my password?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Manage My
Account
What do I do if I get a new phone or phone number?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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Logging In
What happens to my account when I turn 22?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How do I close my Cashee account?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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How do I make a complaint?
Cashee is available to download from the Apple App Store and the Google Play Store. You can have an Apple App Store account from any country to be able to download successfully. Please have your valid UAE Emirates ID handy to complete the signup process.
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